Customer Support Executive

Location: Kochi | Bengaluru | Remote
Department: Client Services
Employment Type: Full-Time

At Cooperative Bhavan, we are on a mission to support and empower cooperative societies across India. We’re looking for Customer Support Executives who are proactive, detail-oriented, and passionate about delivering exceptional service to our clients.

As a Customer Support Executive, you’ll be the first point of contact for clients seeking guidance on cooperative registrations, compliance, and operations. Your role is crucial in ensuring a smooth, transparent, and professional experience for every customer.

Key Responsibilities

• Handle customer inquiries via phone, email, WhatsApp, and portal chat

• Guide clients through cooperative society formation and legal processes

• Maintain detailed records of communication in the CRM system

• Provide regular updates on project progress, compliance deadlines, and support tickets

• Collaborate with internal departments like Legal, R&D, and Compliance for resolutions

• Support new client onboarding and documentation verification

Requirements

• Bachelor’s degree in any discipline

• 0–3 years of experience in customer service, telecalling, or administration

• Strong communication skills in English (Hindi/regional languages a plus)

• Proficiency in Microsoft Office, email writing, and digital coordination tools

• Empathetic, patient, and client-focused attitude

• Ability to multitask and manage time efficiently

What We Offer

• Competitive salary and performance bonuses

• On-the-job training in cooperative governance and compliance

• Growth opportunities in Client Success, Compliance, and Operations

• Work in a purpose-driven organization contributing to national development